Have questions or need help with our timelapse solutions? We’re here to assist in real time.

Need Help?
Have questions or need troubleshooting assistance with our timelapse solutions? Email us anytime.

CamDo Solutions

<p>An automated email update will be sent to the registered email address that placed the order. For updates on your shipment, you may refer to the tracking number provided in the email.</p><p>Please get in touch with our shipping team if the tracking # is missing from the email. We coordinate with our warehouse team to ensure your order is shipped as promptly as possible and provide tracking details once available.</p>

An automated email update will be sent to the registered email address that placed the order. For updates on your shipment, you may refer to the tracking number provided in the email. Please get in touch with our shipping team if the tracking # is mi

How can I get updates on my order's shipping and tracking information?

Shipping - Status Information

00 - What's in the box

01 - Quick Start Assembly Guide

02 - How to install a SIM card in DataLens

03 - How to setup a SIM card APN setting

04 - Registering DataLens on CloudX

05 - TimeLapse Schedule Setup and Project Setup on CloudX

DataLens Setup

DataLens

How do I register my UpBlink to CloudX?

What USB-C cable do I need to connect my GoPro HERO10/11/12 to the UpBlink device?

How do I power the UpBlink?

How do I connect my camera to UpBlink?

How do I set up WiFi on UpBlink for programming?

How do I set a schedule for my camera using UpBlink?

What do the different LED colors on UpBlink indicate?

How can I check the current firmware version on my UpBlink device?

How do I update the firmware on my UpBlink using an internet connection?

What do the LED colors indicate during the firmware update?

Where can I find the latest firmware for UpBlink?

How can I upload images to the CloudX server using UpBlink?

UpBlink Setup

How do I download the UpBlink log file for troubleshooting?

Why are my timelapse cameras not uploading photos or appearing online?

What are the steps needed to troubleshoot an UpBlink that is not performing as expected?

My SD card's memory is full, how can I request to have it wiped remotely?

Can I update the UpBlink firmware without an internet connection?

UpBlink Troubleshooting

UpBlink Timelapse Controller

What is CloudX, and how can it benefit me?

How do I create a CloudX account?

How do I log in to my CloudX account?

How can I view the status of my devices on CloudX?

How do I connect my UpBlink device to CloudX?

What should I do if I'm not receiving email notifications from CloudX?

How do I get started with CloudX?

How does CloudX integrate with other construction platforms?

Is my data secure on CloudX?

How do I receive email notifications about my camera's status?

How can I view and download images from CloudX?

How do I create a time lapse video using CloudX?

Can I share my time lapse images or videos with others?

CloudX Guest Login (Read-Only Access)

CloudX Navigation

How do I transfer a CloudX subscription from one device to another in your system?

How do I cancel a monthly CloudX subscription from my account?

How many devices can I have per CloudX subscription, and how does storage space work?

What should I do if I have pre-purchased CloudX subscriptions but cannot activate them on my account?

How do I apply my purchased CloudX subscription to my device?

How can I renew my CloudX subscription?

How do I request to cancel/pause my CloudX subscription when I have a defective controller?

How do I apply my purchased FTP license?

What subscription options are available for CloudX?

Can I try CloudX before subscribing?

CloudX Subscriptions

CloudX Platform

How do I place an order?

How do I contact CamDo?

I need a quote, how can I get one?

As a non-USA customer, why can't I purchase V50 batteries?

What is your privacy policy?

I have a question about an order I need to place. Who can I call?

General

What should I do if an item is missing from my delivery?

What can I do if my next day air shipment has not been sent as expected?

What should I do about unexpected customs and broker fees for my order?

What Happens If an Item I Want to Purchase Is Out of Stock?

What is my tracking number?

My order is stuck at a distribution centre or lost, can you help?

I have a question about an order I just placed. Who can I contact?

How much does shipping cost?

What shipping method is used?

Do you ship internationally?

How long does it take for my order to ship?

Can you expedite my order?

Can I change my shipping address?

Can I ship to a PO Box?

Shipping - General Questions

What payment methods are accepted?

How much duty is charged on International Orders? How much tax will I be charged on international orders?

How can I get updates on my order's shipping and tracking information?Updated a year ago