Shipping - Status Information
What should I do if an item is missing from my delivery?
If you received a shipment with missing items, please send us a photo of the items you received along with the packing slip. We'll promptly address the issue and assist you in ensuring that the missing items are delivered to you as soon as possible.
How can I get updates on my order's shipping and tracking information?
An automated email update will be sent to the registered email address that placed the order. For updates on your shipment, you may refer to the tracking number provided in the email. Please get in touch with our shipping team if the tracking # is mi
What can I do if my next day air shipment has not been sent as expected?
If you have paid for next-day air shipping but the package has not been dispatched as scheduled, please contact our shipping [[email protected]] immediately. We will check the status of your shipment and provide you with the most up-to-date trackin
What should I do about unexpected customs and broker fees for my order?
If you encounter unexpected customs and broker fees from the courier service on your order, please understand that we do not have control over or collect these charges. However, we can provide you with a copy of your invoice for reference if you need
What Happens If an Item I Want to Purchase Is Out of Stock?
What Happens If an Item I Want to Purchase Is Out of Stock?. At CamDo, we strive to maintain accurate inventory and ensure our customers have access to the products they need. However, stock availability may vary due to demand, supply chain issues, o
What is my tracking number?
Your tracking number will be sent via email after your order ships from our warehouse.
My order is stuck at a distribution centre or lost, can you help?
CamDo is not responsible for delays or loss after the courier picks up the package. We can assist in determining the package's status, but the customer must follow up with the local postal service using the provided tracking information.
I have a question about an order I just placed. Who can I contact?
For questions about your recent order, e-mail [email protected] with your order number.