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CamDo Solutions

<ol><li>Make sure you are using the specific &apos;CamDo only&apos; USB-C cable and verify its connection; the white dot on the connector should face up.<br><img src="https://attachments.gorgias.help/kREQL2bqZN6Ml8n3/hc/1QNmd2Y351x9XA0W/2024071701-7455ed2d-5730-4674-b2bf-9edcb2b30da9-bdc1aaa9-6f73-4ff8-8468-2fc991974688.png" style="width: 300px;" class="fr-fic fr-dib"><br></li><li>Confirm the type of GoPro camera, specific SD card, and power supply being used. The power supply should be at least 2Amp output at 5Volts, and the GoPro battery should not be inside the camera.</li><li>Check the firmware versions of both the <a href="https://cam-do.com/pages/upblink-firmware">UpBlink</a> and the GoPro camera. Install GoPro Labs for HERO10 or HERO11 if needed.</li><li>Download the UpBlink log file as<a href="https://cam-do.gorgias.help/en-US/how-do-i-download-the-upblink-log-file-for-troubleshooting-599095"> instructed in a previous FAQ</a> and send it to support for analysis.</li></ol>

Make sure you are using the specific 'CamDo only' USB-C cable and verify its connection; the white dot on the connector should face up.Confirm the type of GoPro camera, specific SD card, and power supply being used. The power supply should be at leas

What are the steps needed to troubleshoot an UpBlink that is not performing as expected?

UpBlink Timelapse Controller

UpBlink Troubleshooting

00 - What's in the box

01 - Quick Start Assembly Guide

02 - How to install a SIM card in DataLens

03 - How to setup a SIM card APN setting

04 - Registering DataLens on CloudX

05 - TimeLapse Schedule Setup and Project Setup on CloudX

DataLens Setup

DataLens

How do I register my UpBlink to CloudX?

What USB-C cable do I need to connect my GoPro HERO10/11/12 to the UpBlink device?

How do I power the UpBlink?

How do I connect my camera to UpBlink?

How do I set up WiFi on UpBlink for programming?

How do I set a schedule for my camera using UpBlink?

What do the different LED colors on UpBlink indicate?

How can I check the current firmware version on my UpBlink device?

How do I update the firmware on my UpBlink using an internet connection?

What do the LED colors indicate during the firmware update?

Where can I find the latest firmware for UpBlink?

How can I upload images to the CloudX server using UpBlink?

UpBlink Setup

How do I download the UpBlink log file for troubleshooting?

Why are my timelapse cameras not uploading photos or appearing online?

My SD card's memory is full, how can I request to have it wiped remotely?

Can I update the UpBlink firmware without an internet connection?

What is CloudX, and how can it benefit me?

How do I create a CloudX account?

How do I log in to my CloudX account?

How can I view the status of my devices on CloudX?

How do I connect my UpBlink device to CloudX?

What should I do if I'm not receiving email notifications from CloudX?

How do I get started with CloudX?

How does CloudX integrate with other construction platforms?

Is my data secure on CloudX?

How do I receive email notifications about my camera's status?

How can I view and download images from CloudX?

How do I create a time lapse video using CloudX?

Can I share my time lapse images or videos with others?

CloudX Navigation

How do I transfer a CloudX subscription from one device to another in your system?

How do I cancel a monthly CloudX subscription from my account?

How many devices can I have per CloudX subscription, and how does storage space work?

What should I do if I have pre-purchased CloudX subscriptions but cannot activate them on my account?

How do I apply my purchased CloudX subscription to my device?

How can I renew my CloudX subscription?

How do I request to cancel/pause my CloudX subscription when I have a defective controller?

How do I apply my purchased FTP license?

What subscription options are available for CloudX?

Can I try CloudX before subscribing?

CloudX Subscriptions

CloudX Platform

How do I place an order?

How do I contact CamDo?

I need a quote, how can I get one?

As a non-USA customer, why can't I purchase V50 batteries?

What is your privacy policy?

I have a question about an order I need to place. Who can I call?

General

What should I do if an item is missing from my delivery?

How can I get updates on my order's shipping and tracking information?

What can I do if my next day air shipment has not been sent as expected?

What should I do about unexpected customs and broker fees for my order?

What Happens If an Item I Want to Purchase Is Out of Stock?

What is my tracking number?

My order is stuck at a distribution centre or lost, can you help?

I have a question about an order I just placed. Who can I contact?

Shipping - Status Information

How much does shipping cost?

What shipping method is used?

Do you ship internationally?

How long does it take for my order to ship?

Can you expedite my order?

Can I change my shipping address?

Can I ship to a PO Box?

Shipping - General Questions

What payment methods are accepted?

How much duty is charged on International Orders? How much tax will I be charged on international orders?

What are the steps needed to troubleshoot an UpBlink that is not performing as expected?Updated a year ago