The log file will provide detailed information on the events/errors the UpBlink unit encountered. Here are the steps below on how to download the file:Plug your UpBlink into the power.Press the WiFi button on your unit for three seconds.Using your sm

<div data-block="true" data-editor="cqp3j" data-offset-key="ac45j-0-0" id="isPasted"><div data-offset-key="ac45j-0-0"><span data-offset-key="ac45j-0-0"><span data-text="true">The log file will provide detailed information on the events/errors the UpBlink unit encountered. Here are the steps below on how to download the file:</span></span></div></div><div data-block="true" data-editor="cqp3j" data-offset-key="bguf7-0-0"><div data-offset-key="bguf7-0-0"><br></div></div><ol><li><div data-block="true" data-editor="cqp3j" data-offset-key="adt2n-0-0">Plug your UpBlink into the power.</div></li><li><div data-block="true" data-editor="cqp3j" data-offset-key="adt2n-0-0">Press the WiFi button on your unit for three seconds.</div></li><li><div data-block="true" data-editor="cqp3j" data-offset-key="adt2n-0-0">Using your smartphone, laptop, or another WiFi-capable device, connect to the SSID beginning with UPBLINK. If it asks for a password, please use 1234567890.</div></li><li><div data-block="true" data-editor="cqp3j" data-offset-key="adt2n-0-0">Open a browser on your device and visit <a data-fr-linked="true" href="http://10.0.0.5:5000" id="isPasted">http://10.0.0.5:5000</a> and this will bring you to the UpBlink user interface.</div></li><li><div data-block="true" data-editor="cqp3j" data-offset-key="adt2n-0-0">Linked at the bottom of the UpBlink User interface, click on &quot;Logs Page&quot;, or you can enter <a data-fr-linked="true" href="http://10.0.0.5:5000/Logs/info.log" id="isPasted">http://10.0.0.5:5000/Logs/info.log</a> into the browser address bar.</div></li><li><div data-block="true" data-editor="cqp3j" data-offset-key="adt2n-0-0">On the Logs page, click on the &quot;Download detailed log file&quot; which is linked at the bottom of the page. This will then generate a .txt file which will then be sent to us to review the events that your UpBlink unit has gone through.</div></li></ol>

How do I download the UpBlink log file for troubleshooting?

There could be a couple of reasons why your timelapse cameras are not uploading photos or appearing online. Possibly an issue with the internet service or a problem with the power supply. Consider the following troubleshooting steps:

<p>There could be a couple of reasons why your timelapse cameras are not uploading photos or appearing online. Possibly an issue with the internet service or a problem with the power supply. Consider the following troubleshooting steps:</p><ul><li>Confirm the status of your internet service either by checking online or contacting your provider directly.</li><li>Examine the power supply for any issues. This could involve checking battery charge levels, ensuring cables are properly connected, and looking for any indicators of power supply disruption.</li><li>If the issue persists, please download the UpBlink&apos;s log file following the instructions in a previous FAQ and send it to support for further analysis.</li></ul>

Why are my timelapse cameras not uploading photos or appearing online?

Make sure you are using the specific 'CamDo only' USB-C cable and verify its connection; the white dot on the connector should face up.Confirm the type of GoPro camera, specific SD card, and power supply being used. The power supply should be at leas

<ol><li>Make sure you are using the specific &apos;CamDo only&apos; USB-C cable and verify its connection; the white dot on the connector should face up.<br><img src="https://attachments.gorgias.help/kREQL2bqZN6Ml8n3/hc/1QNmd2Y351x9XA0W/2024071701-7455ed2d-5730-4674-b2bf-9edcb2b30da9-bdc1aaa9-6f73-4ff8-8468-2fc991974688.png" style="width: 300px;" class="fr-fic fr-dib"><br></li><li>Confirm the type of GoPro camera, specific SD card, and power supply being used. The power supply should be at least 2Amp output at 5Volts, and the GoPro battery should not be inside the camera.</li><li>Check the firmware versions of both the <a href="https://cam-do.com/pages/upblink-firmware">UpBlink</a> and the GoPro camera. Install GoPro Labs for HERO10 or HERO11 if needed.</li><li>Download the UpBlink log file as<a href="https://cam-do.gorgias.help/en-US/how-do-i-download-the-upblink-log-file-for-troubleshooting-599095"> instructed in a previous FAQ</a> and send it to support for analysis.</li></ol>

What are the steps needed to troubleshoot an UpBlink that is not performing as expected?

To request a wipe of your memory cards, please contact our support team and confirm the unit's MAC address/device ID. Please note these prerequisites:.

<p>To request a wipe of your memory cards, please contact our support team and confirm the unit&apos;s MAC address/device ID.</p><p>Please note these prerequisites:</p><ul><li>The UpBlink has an active internet connection</li><li>UpBlink regularly connects to the CloudX server via an upload schedule&#xA0;</li><li>The camera type is HERO5/10/11/12. [Sony RX0 cameras do not communicate SD card status, and therefore can not be remotely wiped].</li></ul><p><br></p>

My SD card's memory is full, how can I request to have it wiped remotely?

Yes, you can update the firmware using a USB flash drive:

<p id="isPasted">Yes, you can update the firmware using a USB flash drive:</p><ol><li><strong>Download Firmware</strong>: From a computer with internet access, download <a class="fr-strong" href="https://cam-do.com/pages/upblink-firmware"><span style="color: rgb(41, 105, 176);">the latest UpBlink firmware</span></a> <code>.zip</code> file from the CamDo website.</li><li><strong>Prepare USB Drive</strong>: Ensure your USB flash drive is formatted to FAT32 (common for drives 32GB or less). Do not unzip the firmware file; place the <code>.zip</code> file in the root directory of the USB drive.</li><li><strong>Connect to UpBlink</strong>: Plug the USB flash drive into UpBlink&apos;s USB-A port.</li><li><strong>Initiate Update</strong>: With UpBlink powered on, press and hold the WiFi button until the LED flashes green once per second. UpBlink will search for the firmware file and, upon finding it, the LED will flash magenta during the update process.</li><li><strong>Completion</strong>: After updating, UpBlink will delete the firmware file from the USB drive. The process may take a few minutes.</li></ol>

Can I update the UpBlink firmware without an internet connection?

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CamDo Solutions

UpBlink Troubleshooting

UpBlink Timelapse Controller

00 - What's in the box

01 - Quick Start Assembly Guide

02 - How to install a SIM card in DataLens

03 - How to setup a SIM card APN setting

04 - Registering DataLens on CloudX

05 - TimeLapse Schedule Setup and Project Setup on CloudX

DataLens Setup

DataLens

How do I register my UpBlink to CloudX?

What USB-C cable do I need to connect my GoPro HERO10/11/12 to the UpBlink device?

How do I power the UpBlink?

How do I connect my camera to UpBlink?

How do I set up WiFi on UpBlink for programming?

How do I set a schedule for my camera using UpBlink?

What do the different LED colors on UpBlink indicate?

How can I check the current firmware version on my UpBlink device?

How do I update the firmware on my UpBlink using an internet connection?

What do the LED colors indicate during the firmware update?

Where can I find the latest firmware for UpBlink?

How can I upload images to the CloudX server using UpBlink?

UpBlink Setup

What is CloudX, and how can it benefit me?

How do I create a CloudX account?

How do I log in to my CloudX account?

How can I view the status of my devices on CloudX?

How do I connect my UpBlink device to CloudX?

What should I do if I'm not receiving email notifications from CloudX?

How do I get started with CloudX?

How does CloudX integrate with other construction platforms?

Is my data secure on CloudX?

How do I receive email notifications about my camera's status?

How can I view and download images from CloudX?

How do I create a time lapse video using CloudX?

Can I share my time lapse images or videos with others?

CloudX Navigation

How do I transfer a CloudX subscription from one device to another in your system?

How do I cancel a monthly CloudX subscription from my account?

How many devices can I have per CloudX subscription, and how does storage space work?

What should I do if I have pre-purchased CloudX subscriptions but cannot activate them on my account?

How do I apply my purchased CloudX subscription to my device?

How can I renew my CloudX subscription?

How do I request to cancel/pause my CloudX subscription when I have a defective controller?

How do I apply my purchased FTP license?

What subscription options are available for CloudX?

Can I try CloudX before subscribing?

CloudX Subscriptions

CloudX Platform

How do I place an order?

How do I contact CamDo?

I need a quote, how can I get one?

As a non-USA customer, why can't I purchase V50 batteries?

What is your privacy policy?

I have a question about an order I need to place. Who can I call?

General

What should I do if an item is missing from my delivery?

How can I get updates on my order's shipping and tracking information?

What can I do if my next day air shipment has not been sent as expected?

What should I do about unexpected customs and broker fees for my order?

What Happens If an Item I Want to Purchase Is Out of Stock?

What is my tracking number?

My order is stuck at a distribution centre or lost, can you help?

I have a question about an order I just placed. Who can I contact?

Shipping - Status Information

How much does shipping cost?

What shipping method is used?

Do you ship internationally?

How long does it take for my order to ship?

Can you expedite my order?

Can I change my shipping address?

Can I ship to a PO Box?

Shipping - General Questions

What payment methods are accepted?

How much duty is charged on International Orders? How much tax will I be charged on international orders?