CloudX Subscriptions
How do I transfer a CloudX subscription from one device to another in your system?
To transfer your CloudX subscription from one device to another, simply contact our support with the relevant details of both devices, including the Device Names, Device IDs, and current subscription details. Once we've received this information, we
How do I cancel a monthly CloudX subscription from my account?
To cancel a monthly CloudX subscription from your CloudX account, please provide us with the associated account email and, device ID. Our support team will then assist you with the cancellation process for the specified CloudX subscription.
How many devices can I have per CloudX subscription, and how does storage space work?
Each device registered on your CloudX account requires its own subscription. However, the storage space provided by CloudX is shared among your devices. For instance, if you have two devices with a 15GB subscription each, collectively, they would sha
What should I do if I have pre-purchased CloudX subscriptions but cannot activate them on my account?
Please confirm your registered devices' ID or CloudX email address with us. Our team will then manually apply the purchased subscriptions to your devices accordingly.
How do I apply my purchased CloudX subscription to my device?
To apply your CloudX subscription to your device, simply reach out to our support with your device details. We can then apply the subscription manually to your device, ensuring that you can fully utilize your CloudX subscription without any issues.
How can I renew my CloudX subscription?
There are 2 types of CloudX subscriptions:
How do I request to cancel/pause my CloudX subscription when I have a defective controller?
If you have a defective unit that is undergoing troubleshooting or has already gone through the replacement process, you may advise our support team to either cancel or pause your CloudX subscription to avoid incurring additional costs.
How do I apply my purchased FTP license?
In order to apply for the FTP license, please contact our support team [[email protected]], once you have registered your UpBlink to the CloudX platform, the support team will apply the license to your unit. Follow the steps below to update your UpB
What subscription options are available for CloudX?
What subscription options are available for CloudX?. Answer: CloudX offers several subscription plans to accommodate various project needs:. Pro: This plan includs:. Max: This plan offers all Plus features with enhanced capabilities:. FTP: Tailored f
Can I try CloudX before subscribing?
Yes, with the purchase of a compatible CamDo device like UpBlink, you receive a free 30-day trial of CloudX. During this period, you can explore its features and determine if it meets your project requirements.